Question 1

Can I cancel my order?

Accepted Answer

Yes you can cancel your order as long as it has not been dispatched

Question 2

How long will it take for my order to be shipped?

Accepted Answer

I will ensure all orders are shipped with 3-5 working days.  We ship via Royal Mail 48

Question 3

Do you offer free delivery?

Accepted Answer

Yes, we offer free delivery on orders over £60

Question 4

Why has parcel has not arrived?

Accepted Answer

Please check the tracking link provided and contact us here with the tracking number if you have an issue. We will do our best to help you

Question 5

My item has arrived damaged, what should I do?"

Accepted Answer

In the unfortunate event you have a damaged item please send an email within
48 hours of delivery to willowfoxinteriors@gmail.com and include some pictures of the damaged item.

We will then assess and get back to you with a solution.

Question 6

the willow fox candle co.

the willow fox candle co.

Autumn launch 30th 6pm

Frequently asked questions

Can I cancel my order?

How long will it take for my order to be shipped?

Do you offer free delivery?

Why has parcel has not arrived?

My item has arrived damaged, what should I do?"

the willow fox candle co. Autumn launch 30th 6pm

Frequently asked questions

Can I cancel my order?

How long will it take for my order to be shipped?

Do you offer free delivery?

Why has parcel has not arrived?

My item has arrived damaged, what should I do?"

the willow fox candle co.

Autumn launch 30th 6pm